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Thread: Mac OS told me Ireal Prwas damaged and to delete - now wants me to purchase new copy?

  1. #1
    Join Date
    Oct 2024
    Posts
    1

    Default Mac OS told me Ireal Prwas damaged and to delete - now wants me to purchase new copy?

    Hi, when I went to use IReal Pro a message told me the programme was damaged and to delete and reinstall. I uninstalled the app. Now, when I go to the App Store it wants to charge me £19.99 to purchase it again. Surely that's not right. Has anyone else had this problem?

  2. #2
    Join Date
    Sep 2009
    Posts
    2,105

    Default

    We assume you purchased from the Mac App Store originally? If so, please check what Apple account you are signed in with, and which account you used to purchase the app:
    https://support.apple.com/en-us/118212
    You also would have had a receipt from Apple, check which account purchased it.

    If you still have the problem, Reboot.
    You can contact Apple to check their end (the App Store, your account purchase etc.)

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