no longer plays

[davedominey]

hi folks

my irealb on my nexus 7 has ceased to work
it loads ok and i can use it all fine ..... until i press play.... then it crashes and reloads itself

tried reinstalling but still the same

[Niki]

Hi Dave,
We are sorry about the inconvenience.
Please try to go to Settings/Applications/iReal b, tap on Clear Cache and reboot your device.
Also make sure that you're logged in to GooglePlay with the primary account of your device.

If it doesn't solve the issue, try to uninstall iReal b, reboot your device, install iReal b and again reboot your device.
Let me know if it solved the issue.

[davedominey]

hi
thanks
but no joy

tried clearing cache
removed it... rebooted and reinstalled still the same
defo logged into the play store

everything works fine but...
when i press play the dots appear in the middle of the screen but with no metronome click
then it crashes to the desktop and opens again up a couple of seconds later

strange stuff

[Ultron]

I'm having exact same problem...on a Nexux 10...just downloaded the app and songs, and when I hit play, it just crashes to desktop. Need some help here.

[Niki]

We are sorry about the inconvenience.
We have just tested the app on both devices and it works fine.
Could you please check in Nexus' Settings: "Users" under Device and "Google" under Accounts and make sure that it is the email address you used for the purchase in GooglePlay?
When it crashes, does it ask you to send a crash report? If it does, have you sent it?
Please contact us at support through our website. Thank you!

[davedominey]

definitely logged in correctly

it doesn't create a crash report when it crashes

it may have the first time it crashed though.... i can't remember

cheers

[Niki]

definitely logged in correctly
it doesn't create a crash report when it crashes
it may have the first time it crashed though.... i can't remember
cheers

Please contact us at support if the problem persists.
Thank you!