You didn’t say you had already tried a complete shut down and reboot.
Do that first.

File location…
See if there’s anything helpful here:

https://www.irealb.com/forums/showth...light=location

https://www.irealb.com/forums/showth...light=location

https://www.irealb.com/forums/showth...light=location

https://www.irealb.com/forums/showth...light=location

)BOB